WHAT ARE THE SHIPPING TIMES FOR YOUR PRODUCTS?
We take 2-5 business days to process your order and then 3-15 business days to deliver it to you.
WHERE DO WE SHIP YOUR PRODUCT FROM?
Our offices are located in Paris, France. Our international warehouses are located in China, Thailand and Germany according to the product!
DO YOU PROVIDE PRODUCT TRACKING / TRACKING INFORMATION?
Yes, wait 2-5 business days you will receive an email confirming that your parcel has been dispatched. If you did not receive this email, you can ask for it directly by sending an email at firstname.lastname@example.org.
SOME ITEMS ARE MISSING FROM MY ORDER, WHAT IS HAPPENING?
Our products are shipped separately according to your order. If, for example, it contains articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I RECEIVED A DAMAGED ITEM. WHAT CAN I DO?
We are sorry to hear that. Just send us a picture of the damaged item in question at the email address: [email protected]
and we will send you a similar replacement item as soon as possible.
I STILL HAVE NOT RECEIVED MY ORDER. WHAT IS TAKING SO LONG?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and especially at this time related to COVID-19 events. You can however trace your order and see where it is at any time. If you still feel that you need help tracing your package or want to inquire about it, please contact us by email at the following address: [email protected]
DO YOU HAVE A REFUND POLICY?
We do our best to resolve any issues that our customers may encounter with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the remedy is made within 30 days of the date of the order and that the product (s) concerned are not sold . For more information, please read more about our refund policy link to refund policy.