I was not sure if this item looked as good as advertised because I saw many fakes and cheap quality plushies out there, so I reached out to the customer service and they sent me some extra pictures of the plushies. This was super helpful and showed me that they look exactly as advertised. I ordered two 35cm (orange) and they came vacuum sealed and undamaged. Besides the not so nice smell they are just perfect, soft and cute. Would definitely recommend. I put them outside overnight for the smell and it's gone :)